Header Graphic
CruisingPower SignUp


Royal Caribbean Cruises Ltd.®is committed to online security and the protection of your information. That's why on Sunday, December 3, 2017, we'll be implementing some important updates to CruisingPower.com and its registration process.

Here's what's you need to know:

  • USERNAMES— All CruisingPower usernames must now be 7 to 10 charactersin length (letters and numbers only). Usernames cannot already be in use on another CruisingPower profile.
     
  • PASSWORDS— Passwords must now be 9 to 15 characters in length (letters and numbers only). They must contain at least one upper-case letter and at least one number.  Your password cannot be the same as your username.
     
  • SECURITY QUESTIONS— Each user will now be required to select and answer three security questions, instead of one, for profile verification, username retrieval and password reset.
     
  • UNIQUE EMAIL ADDRESS — For all new registrations, your email address must not be associated with any other CruisingPower agent or agency profile.
     
  • LOG IN ATTEMPTS — All accounts will be granted a maximum of five log in attempts. If a user is unable to provide the correct username and password combination after five attempts, the account will be locked, and the user must change their password.
     
  • FORGOT USERNAME/PASSWORD— Forgotten usernames will now require additional security information to be retrieved. Forgotten passwords will now have to be changed instead of retrieved. Users have five attempts to answer the security questions, and if the correct responses are not provided, CruisingPower will send an email with a direct link for reset.


Beginning December 3, 2017 existing users will be prompted to update any of these items to meet the new security requirements and will have a grace period of 13 months to do so.

For any questions, please contact our Automation Support Desk via

  • e-mail: cmsupport@rccl.com
  • or phone at: 1-800-443-5789
    Monday through Friday, 9:00 am to 7:30 pm (ET)